uudd Privacy Policy —
How We Protect Your Personal Data

1. Data Collection

uudd collects personal information from you at several points during your use of the platform. We collect only the information that is necessary for the purposes described in this Privacy Policy. Below is a breakdown of the categories of data we collect and the circumstances under which each category is gathered.

1.1 Information You Provide Directly

When you register a uudd account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotion, you provide us with information directly. This may include:

• Full legal name;
• Date of birth;
• Residential address (including district, division, and postal code in Bangladesh);
• Mobile phone number (including the number linked to your bKash, Nagad, or Rocket account);
• Email address;
• Username and encrypted password;
• Government-issued identity document details (National Identity Card number, passport number, or driving licence number);
• Payment method details (mobile wallet numbers, bank account details) — note that full card numbers are never stored by uudd directly;
• Communications you send to uudd via live chat, email, or support ticket.

1.2 Information Collected Automatically

When you access and use the uudd platform, certain technical information is collected automatically by our systems. This includes:

• IP address and approximate geographic location derived from it;
• Device type, operating system, and browser version;
• Device fingerprint data (used for duplicate account detection and fraud prevention);
• Session timestamps, pages visited, and features used within the platform;
• Game play history, bet amounts, win/loss records, and session duration;
• Cookie identifiers and similar tracking technologies (see the Cookies section below).

1.3 Information from Third Parties

In limited circumstances, uudd may receive information about you from third-party sources. This includes identity verification data returned by our KYC service providers when you submit identity documents, and transaction confirmation data returned by payment processors such as bKash, Nagad, Rocket, and participating banks. We do not purchase personal data lists from data brokers or marketing companies.

2. How We Use Your Data

uudd uses the personal information it collects for the following purposes. We do not use your data for any purpose that is incompatible with those listed here without first notifying you and, where required, obtaining your consent.

2.1 Promotional Communications

If you have opted in to receive promotional communications from uudd, we may send you information about bonuses, seasonal promotions (such as Eid offers, Pohela Boishakh specials, and BPL cricket promotions), new games, and platform updates via email or SMS. You may opt out of promotional communications at any time by contacting our support team or by following the unsubscribe instructions included in any marketing email we send. Opting out of marketing does not affect communications that are necessary for account management or security purposes.

2.2 Automated Decision-Making

uudd uses automated systems to detect fraudulent activity, duplicate accounts, and potential responsible gaming concerns. In some cases, these systems may trigger automatic actions such as temporary account restrictions pending a human review. Where an automated decision has a significant effect on your account, you have the right to request a manual review by a member of the uudd team. Contact our support team via live chat to raise such a request.

3. Data Sharing

uudd does not sell or rent your personal information to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for each stated purpose.

3.1 Service Providers

We engage a number of third-party service providers who process personal data on our behalf in order to operate the uudd platform. These providers are bound by data processing agreements that restrict them from using your data for any purpose other than providing the contracted service. Categories of service provider include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners who process your deposit and withdrawal transactions;
• Identity verification providers: KYC and document verification services that help us confirm the identity of players at registration or before processing large withdrawals;
• Game providers: Licensed game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi whose platforms are integrated into uudd. These providers receive your account identifier and game session data necessary to deliver the game experience and record outcomes;
• Analytics providers: Tools that help us understand how players use the platform, in aggregated or pseudonymised form, to guide platform improvements;
• Security and fraud prevention services: Providers that assist with detecting and preventing suspicious account activity, unauthorised access, and money laundering.

3.2 Legal Disclosures

uudd may disclose your personal information to law enforcement agencies, regulatory authorities, or other competent bodies if we are required to do so by applicable law, court order, or other legal process. We may also disclose data where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of uudd, our players, or the public.

3.3 Business Transfers

In the event that uudd undergoes a merger, acquisition, or sale of substantially all of its assets, player data held by uudd may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via a notice on the uudd platform or by email before your data becomes subject to a different privacy policy.

4. Cookies & Tracking

uudd uses cookies and similar tracking technologies — including local storage and session storage — to provide a functional, secure, and personalised platform experience. This section explains what types of cookies we use, why we use them, and how you can manage your cookie preferences.

4.1 Types of Cookies Used

4.2 Managing Cookies

Strictly necessary cookies cannot be disabled as they are essential to the core functioning of the uudd platform — disabling them would prevent you from logging in or navigating the site. For functional and analytics cookies, you may adjust your browser settings to refuse or delete cookies at any time. Please note that disabling certain functional cookies may affect your experience on the platform, such as causing your preferences to reset on each visit.

For guidance on managing cookies in your specific browser, please consult your browser's help documentation. Common browsers used by players in Bangladesh — including Google Chrome, Mozilla Firefox, Samsung Internet, and Opera Mini — all provide cookie management options within their Settings or Privacy menus.

5. Data Retention

uudd retains your personal data for as long as your account is active and for a defined period thereafter, in accordance with our legal obligations and legitimate business needs. We do not retain personal data for longer than is necessary for the purposes for which it was collected.

5.1 Active Accounts

While your uudd account remains active, we retain all account, transaction, and gameplay data associated with it. This data is necessary to provide you with account services, process payments, resolve disputes, and comply with our responsible gaming obligations.

5.2 Closed Accounts

Following the closure of a uudd account — whether voluntarily by the player or by uudd — we retain account records, identity verification documents, and transaction history for a minimum period of five years from the date of closure. This retention period reflects our obligations under applicable anti-money laundering standards and our legitimate interest in being able to investigate and respond to any disputes or regulatory enquiries that arise after closure.

5.3 Support Communications

Records of live chat conversations, support tickets, and email correspondence with uudd's support team are retained for a period of three years from the date of the interaction. This allows us to maintain continuity of service and refer back to prior communications in the event of a follow-up dispute or query.

5.4 Marketing Data

If you have opted in to marketing communications, we retain your marketing consent record and contact details for marketing purposes until you opt out. Upon opting out, your details are removed from active marketing lists within 10 business days, though a record of your opt-out itself is retained to demonstrate compliance.

6. Data Security

uudd takes the security of your personal information seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction.

6.1 Technical Safeguards

• 256-bit SSL/TLS encryption on all data transmitted between your device and uudd's servers;
• Encrypted storage for sensitive personal data including identity documents and payment method details;
• Hashed passwords — your password is never stored in plain text; it is transformed using a strong one-way hashing algorithm;
• Two-factor authentication (2FA) available for player accounts to add an additional layer of login security;
• Firewall and intrusion detection systems protecting uudd's server infrastructure;
• Regular security audits and vulnerability assessments conducted on platform systems.

6.2 Organisational Safeguards

• Access to personal data is restricted on a need-to-know basis — only uudd team members who require access to perform their job function are authorised to view player data;
• All team members with access to personal data are subject to confidentiality obligations;
• Third-party service providers are required to maintain security standards consistent with those applied by uudd and are subject to data processing agreements;
• An internal incident response procedure is in place to detect, investigate, and respond to any suspected data security breach.

6.3 Your Role in Security

While uudd takes extensive steps to protect your data, the security of your account also depends on actions you take. You are responsible for keeping your uudd login credentials confidential, using a strong unique password, and logging out of your account when using a shared device. If you believe your account has been compromised, contact our support team immediately via 24/7 live chat so that we can take protective action without delay.

7. Your Privacy Rights

As a uudd player, you hold a number of rights with respect to the personal data we hold about you. uudd is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team via live chat or email at [email protected]. We will respond to all verified requests within 30 days.

7.1 Right of Access

You have the right to request a copy of the personal data uudd holds about you. Upon a verified access request, we will provide you with a summary of your data in a readable format, including the categories of data held, the purposes for which it is processed, and the retention periods that apply.

7.2 Right to Rectification

If any personal data uudd holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain account details — such as your email address or phone number — you may be able to update these directly within your account settings. For identity-related corrections (such as a name change supported by a legal document), please contact our support team directly.

7.3 Right to Erasure

You have the right to request deletion of your personal data in circumstances where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing and there is no overriding legitimate interest. Please note that this right is subject to our legal obligations — data we are required to retain under anti-money laundering standards or for dispute resolution purposes cannot be deleted until the relevant retention period has expired.

7.4 Right to Restrict Processing

In certain circumstances — for example, while a dispute about the accuracy of your data is being resolved — you may request that uudd restricts processing of your personal data to storage only. We will apply such restrictions promptly upon a verified request.

7.5 Right to Object to Marketing

You have an unconditional right to object to the processing of your personal data for direct marketing purposes. Contact our support team or follow the unsubscribe link in any marketing email to opt out. We will action opt-out requests within 10 business days.

7.6 Right to Data Portability

Where processing is based on your consent or on a contract with you, and the processing is carried out by automated means, you have the right to receive a structured, machine-readable copy of the personal data you provided to uudd. Submit a portability request to our support team and we will provide the data in a standard format (such as CSV or JSON) within 30 days.

8. Policy Updates

uudd reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. The effective date at the top of this page will always reflect when the current version entered into force.

Where a change to this Privacy Policy is material — meaning it affects how we collect, use, or share your personal data in a way that could be significant to you as a player — uudd will notify registered players in advance of the change taking effect. Notification will be provided via your registered email address and/or through a prominent in-platform notice. We encourage you to review this page periodically to stay informed about how uudd protects your privacy.

Your continued use of the uudd platform following notification of a material policy change constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes made to this Privacy Policy, you should cease using the platform and may request account closure by contacting our support team.

For any questions, concerns, or requests relating to this Privacy Policy or the data uudd holds about you, please contact us via 24/7 live chat on the platform or by email at [email protected]. Our support team operates all day, Bangladesh Standard Time (BST, UTC+6), and will acknowledge privacy-related queries within one business day.