Responsible Gaming at uudd —
Stay in Control, Play with Confidence

1. Our Commitment to Responsible Gaming

At uudd, we take our responsibility to players seriously. Online gaming and sports betting — including cricket betting, slots, and live casino — are legitimate forms of entertainment enjoyed by millions of adults across Bangladesh. However, we understand that for a small proportion of players, gambling can become a problem that negatively impacts their financial wellbeing, relationships, and mental health.

uudd's responsible gaming framework is not a legal formality. It represents a genuine commitment to providing every player with the tools and information they need to make informed, controlled decisions about their gaming activity. We work to make these tools easy to find and straightforward to use, because we know that a player who stays in control of their gaming is a player who enjoys the experience long-term.

Responsible gaming at uudd is guided by three core principles:

• Prevention: We use registration checks, age verification, and onboarding information to ensure that new players understand responsible gaming from day one.
• Intervention: Our platform monitors for signs of problematic behaviour — such as rapid bet escalation, extended single sessions, or repeated failed withdrawal reversals — and our support team may proactively reach out to affected players.
• Support: We provide clear, accessible pathways for players who need to take a break, reduce their activity, or seek professional help. No player will ever be discouraged from using these tools.

2. Age Restriction — 18+ Only

uudd operates strictly as an adult platform. You must be aged 18 years or older to register, deposit funds, place bets, or play any game on uudd. This policy is non-negotiable and applies equally to all players in Bangladesh regardless of the type of game being played.

2.1 Age Verification at Registration

During the registration process, all players are required to confirm that they are 18 years of age or older. uudd performs identity verification (KYC) checks on player accounts, which may include requesting a copy of a government-issued identity document such as a National Identity Card (NID), passport, or driving licence. Date of birth is verified against the submitted document.

If a player's stated age cannot be verified, or if there is reasonable suspicion that an account holder may be under 18, uudd will suspend the account pending further verification. Any funds deposited by a player subsequently found to be under 18 will be returned, and the account will be permanently closed.

2.2 Protecting Young People

uudd does not target advertising or promotional content at individuals who are under 18. We do not send marketing communications to users who have not confirmed their age. If you are a parent or guardian and believe that a minor may have accessed uudd using your device or payment details, please contact our support team immediately via live chat so that we can investigate and take appropriate action without delay.

3. Deposit Limits & Spending Controls

One of the most effective responsible gaming tools available to uudd players is the ability to set pre-committed deposit limits on your account. By deciding in advance how much you are comfortable depositing over a given period, you remove the temptation to chase losses or exceed your entertainment budget in the heat of the moment.

3.1 How Deposit Limits Work

uudd allows you to set deposit limits across three time frames:

• Daily limit: The maximum total amount (in BDT) you can deposit in any 24-hour period, measured from midnight Bangladesh Standard Time (BST).
• Weekly limit: The maximum total amount you can deposit in any 7-day rolling period.
• Monthly limit: The maximum total amount you can deposit in any calendar month.

You can set, reduce, or increase these limits from your account settings at any time. Decreases take effect immediately. Increases are subject to a mandatory 24-hour cooling-off period before they become active — this is intentional. It gives you time to reconsider whether raising your limit is genuinely what you want to do.

3.2 Loss Limits

In addition to deposit limits, uudd offers loss limit controls. A loss limit caps the total amount you can lose over a defined period, regardless of how many deposits you make or games you play. Once your loss limit is reached, your account will prevent further betting activity until the limit period resets. Loss limits are configured in the same location as deposit limits within your account settings.

3.3 Session Limits

You can also set a maximum session duration — the length of time you are allowed to remain logged in and actively playing in a single sitting. When your session limit is reached, you will be automatically logged out. Sessions are measured from the point of login, and the timer resets with each new login session.

4. Self-Exclusion

Self-exclusion is the strongest account restriction tool available on uudd. It is designed for players who recognise that they need a significant break from gambling — longer than a simple time-out — and want a firm, enforceable barrier in place to prevent access to the platform.

4.1 How to Self-Exclude

Self-exclusion can be activated in three ways:

• Directly from your uudd account under Account Settings → Responsible Gaming → Self-Exclusion;
• By requesting self-exclusion via our 24/7 live chat support — our team will action the request immediately;
• By sending an email to [email protected] with the subject line "Self-Exclusion Request" and your registered account username.

4.2 Available Exclusion Periods

You may choose from the following self-exclusion durations:

• 6 months
• 1 year
• 2 years
• 5 years
• Indefinite (permanent closure, reversible only after a minimum of 5 years and a mandatory review)

4.3 What Happens During Self-Exclusion

Once self-exclusion is activated, the following applies for the duration of the exclusion period:

• Your uudd account is immediately suspended — you cannot log in, bet, or deposit;
• Your account balance will remain intact; pending withdrawals will continue to be processed;
• uudd will remove you from all promotional mailing lists — you will not receive bonus offers, newsletters, or marketing SMS messages during the exclusion period;
• Any pending bonus funds that have not yet been wagered or released will be forfeited.

4.4 Requesting Reactivation

Self-exclusion is a serious commitment. Reactivation requests submitted before the end of the chosen exclusion period will not be actioned. At the end of the exclusion period, your account will not be automatically reactivated — you must contact our support team and confirm that you wish to resume playing. uudd may require you to complete a short responsible gaming questionnaire before reactivating a self-excluded account.

5. Warning Signs of Problem Gambling

Problem gambling often develops gradually. Many players do not recognise the warning signs until the habit has already begun to cause serious harm. Being honest with yourself about the following signs is an important first step. If several of these descriptions sound familiar, it may be time to take action.

Recognising these patterns in yourself is not a sign of weakness — it is the first step toward taking back control. uudd's support team and the resources listed in the Getting Help section below are ready to assist you.

6. Self-Assessment Questionnaire

The following questions are designed to help you reflect honestly on your current relationship with gambling. There are no right or wrong answers, and your responses are entirely private. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or seek independent professional advice.

7. Getting Help

If you feel that gambling is becoming a problem for you or someone you care about, please do not hesitate to seek support. The following steps outline how to get help through uudd and through independent resources available to players in Bangladesh.

7.1 Contact uudd Support

Our support team is available 24 hours a day, 7 days a week, via live chat on the uudd platform. Average response time is under 2 minutes. Our agents are trained to handle responsible gaming conversations with sensitivity and without judgement. When you contact us about a responsible gaming concern, we can:

• Help you activate deposit limits, time-out periods, or self-exclusion immediately;
• Provide a full account statement showing your gaming history so you can review your activity honestly;
• Guide you through the process of closing your account if that is what you decide is right for you;
• Direct you to independent support resources appropriate for your situation.

7.2 Steps to Seek Support

• 1 Acknowledge the concern. The most important step is recognising that you want to make a change. Whether you are worried about yourself or someone close to you, that recognition is the foundation for everything that follows.
• 2 Use uudd's in-platform tools. Log in to your account and navigate to Responsible Gaming settings. Activate a time-out or self-exclusion immediately if you feel you need a break. This can be done in under two minutes.
• 3 Talk to our support team. Open the live chat on uudd and let the agent know you have a responsible gaming concern. There is no need to feel embarrassed — our team handles these conversations every day and will treat your situation with complete discretion.
• 4 Speak to someone you trust. A close friend, a family member, or a trusted colleague can provide emotional support and help you stay accountable to any commitments you make about reducing or stopping your gambling activity.
• 5 Seek professional counselling. A qualified counsellor or mental health professional with experience in behavioural issues can provide structured, evidence-based support. If gambling is linked to anxiety, depression, or other mental health concerns, professional support is especially valuable.

7.3 Key Reminders

• Gambling should always be funded from your disposable entertainment budget — never from savings, borrowed money, or funds needed for living expenses.
• There is no such thing as a "guaranteed" betting system. Every game outcome is determined by certified random number generation (RNG) or live events — past results do not predict future outcomes.
• Alcohol and emotional distress impair decision-making. Avoid gambling when you are upset, under financial pressure, or have been drinking.
• Taking regular breaks during gaming sessions helps you stay in control of both time and spending.

8. Parental Controls & Protecting Minors

If you share a device with children or other young people in your household, it is important to take steps to prevent accidental or intentional access to gambling content. uudd strongly recommends the following measures for parents and guardians of minors in Bangladesh.

8.1 Secure Your uudd Account

Always log out of your uudd account when you have finished a session, especially on shared devices. Enable two-factor authentication (2FA) on your account to ensure that a password alone is not sufficient to access your gambling activity. Never share your username, password, or the mobile phone number linked to your bKash, Nagad, or Rocket account with younger members of your household.

8.2 Device-Level Parental Controls

Most smartphones, tablets, and computers used in Bangladesh — including Android, iOS, and Windows devices — include built-in parental control features that allow you to restrict access to certain types of websites and applications. We recommend activating these controls and setting a separate PIN or password that is not known to children in your household. Common tools include:

• Android: Google Family Link — allows parents to approve apps, set content filters, and review device activity;
• iOS / iPad: Screen Time settings — restrict adult websites, set content age ratings, and limit app usage;
• Windows: Microsoft Family Safety — set website filters, screen time limits, and content restrictions.

8.3 Reporting Underage Access

If you suspect that a minor has created a uudd account or accessed the platform using your payment details or login credentials, please contact our support team immediately via live chat. Provide as much detail as you can about the account in question. uudd will investigate the matter promptly, suspend any account confirmed to belong to a minor, and return any funds deposited to the original payment method where possible.